Contacts
Phone Number
Please note that not all numbers may be accessible or covered by all mobile phone networks. Please also be aware that we may monitor or record your communications for training and quality control purposes.
Call Customer Service at
+44 (0) 203 402 1444
+44 (0) 203 402 1444
customerservice@madrid.com
Post
Burberry Limited
Horseferry House,
Horseferry Road,
London
SW1P 2AW
United Kingdom
FAQs
Where can I find your lounges?
Our lounges are located in major cities around the world, offering a relaxing space where you can try on our collections and receive personalized style advice.
How does your online returns policy work?
We accept returns within 30 days of purchase for items in their original condition with tags still attached. Visit our Returns page for instructions on how to initiate a return.
Which countries do you ship to?
We ship internationally to a wide range of countries. You can visit our Shipping Information page for a complete list and specific rates.
What should I know about duties, taxes, and border charges?
Duties and taxes are included at checkout for most regions. However, some international orders may be subject to additional customs fees, which are the customer's responsibility.
How can I pick up my order in-store?
Select the "Collect In-Store" option at checkout and pick up your order at any of our participating locations. We’ll let you know when it’s ready for pickup.
Is it possible to buy a physical gift card?
Yes, physical gift cards are available both online and in-store. You can choose the amount and add a personalized message for the recipient.
Which countries accept Afterpay?
Afterpay is available in several countries, including the United States, Australia, New Zealand, and the United Kingdom. See our Payment Options page for the full list.